Differences

This shows you the differences between two versions of the page.

--- contactsandresources [2026/09/14 14:31] – [Table] djgalloway
+++ contactsandresources [2026/09/14 14:35] (current) – [Table] djgalloway
@@ Line 1: / Line 1: @@
-====== WIP - Contacts ======
+====== Contacts ======
-^ Name                    ^ Title                               ^ Role                              ^ E-mail  ^ Slack                                            ^ SME                                           ^
+^ Name                    ^ Title                               ^ Role                                   ^ E-mail  ^ Slack                                            ^ SME                                           ^
-| Christina Meno          | Manager, Software Engineering       | Ceph Engineering Infra Manager    |         | https://ceph-storage.slack.com/team/U04J965PTSB  |                                               |
+| Christina Meno          | Manager, Software Engineering       | Ceph Engineering Infra Manager         |         | https://ceph-storage.slack.com/team/U04J965PTSB  |                                               |
-| Zack Cerza              | Senior Software Engineer            | Ceph Engineering Tools Team Lead  |         | https://ceph-storage.slack.com/team/U04K75CACBA  | teuthology, pulpito, paddles                  |
+| Evelyn Perez            | Project Manager                     | Ceph Engineering Labs Project Manager  |         |                                                  |                                               |
-| Dan Mick                | Senior Principal Software Engineer  |                                   |         | https://ceph-storage.slack.com/team/U04J2U217RV  | Build/containers                              |
+| Zack Cerza              | Senior Software Engineer            | Ceph Engineering Tools Team Lead       |         | https://ceph-storage.slack.com/team/U04K75CACBA  | teuthology, pulpito, paddles                  |
-| David Galloway          | Infrastructure Architect            | Ceph Engineering Infra Team Lead  |         | https://ceph-storage.slack.com/team/U0820KNPTQQ  | All lab services/applications                 |
+| Dan Mick                | Senior Principal Software Engineer  |                                        |         | https://ceph-storage.slack.com/team/U04J2U217RV  | Build/containers                              |
-| Adam Kraitman           | Senior Software Engineer            |                                   |         | https://ceph-storage.slack.com/team/U04JGS8QR9U  | telemetry, services running in AWS, cephlon   |
+| David Galloway          | Infrastructure Architect            | Ceph Engineering Infra Team Lead       |         | https://ceph-storage.slack.com/team/U0820KNPTQQ  | All lab services/applications                 |
-| Fernando Alcocer Ochoa  | System Administrator                |                                   |         | https://ceph-storage.slack.com/team/U081L7XJDV2  | MaaS                                          |
+| Adam Kraitman           | Senior Software Engineer            |                                        |         | https://ceph-storage.slack.com/team/U04JGS8QR9U  | telemetry, services running in AWS, cephlon   |
-| Jitendra Sahu           | System Administrator                |                                   |         | https://ceph-storage.slack.com/team/U09K7BC3NKC  |                                               |
+| Fernando Alcocer Ochoa  | System Administrator                |                                        |         | https://ceph-storage.slack.com/team/U081L7XJDV2  | MaaS                                          |
-| Mark Nelson             | Senior Software Engineer            | Ceph Performance Engineer         |         | https://ceph-storage.slack.com/team/U04KJ73HDQB  | rhoda & incerta systems, Performance testing  |
+| Jitendra Sahu           | System Administrator                |                                        |         | https://ceph-storage.slack.com/team/U09K7BC3NKC  |                                               |
+| Mark Nelson             | Senior Software Engineer            | Ceph Performance Engineer              |         | https://ceph-storage.slack.com/team/U04KJ73HDQB  | rhoda & incerta systems, Performance testing  |
-====== Red Hat Labs ======
+====== IBM Labs (Hands On) ======
-To report a hardware issue that requires hands-on support, file a ticket with the Red Hat Labs team: https://redhat.service-now.com/help?id=sc_cat_item&sys_id=4c66fd3a1bfbc4d0ebbe43f8bc4bcb6a&appID=694b61031bd49894477e43fccd4bcbbd
+To report a hardware issue that requires hands-on support, file a ticket with IBM's OneIT team: https://oneitsm.limited-use.ibm.com/ccm/web/projects/OneITSM%20Lab%20Operations#action=com.ibm.team.workitem.newWorkItem&type=com.ibm.stg.workItemType.itsmwi&ts=1753216519000
-For DNS/DHCP changes: https://redhat.service-now.com/help?id=sc_cat_item&sys_id=1a504049db9e8510123e7d71ba961914
+For reverse DNS records (e.g., ''12.31.86.192.in-addr.arpa.''), use the DNS Tool: https://w3.ibm.com/webmaster/portal/dns/.